Delete your Passyble data
There is no Sensyble account and Sensyble stores none of your data. Your vault is on your own devices and, if you turned on sync, in the storage you chose. You delete it there, with the steps below. You don't need to contact us, but you can at [email protected].
1. Delete single items
Deleting a login, note, card or identity moves it to the trash. Items in the trash are removed for good after 30 days. To remove one right away, open the trash (the menu on the vault list, or Settings, This vault, Trash) and choose "Delete for good", or "Empty trash". The deletion syncs to your other devices.
2. Android
- Remove one vault: on the lock screen, open the vault's menu and choose "Remove from list". This deletes the phone's copy of the vault and that vault's biometric key and sync credentials on the phone. A vault that exists only on this phone asks you to confirm, because removing it deletes it permanently. A vault file you picked in another folder stays there (delete it with your file manager), and a copy on a server or in Google Drive is not touched (see below).
- Remove everything on the phone: uninstall Passyble, or go to Android Settings, Apps, Passyble, Storage, and choose "Clear storage". Android then deletes all of Passyble's data on the phone, including vaults, settings and cached website icons.
Passyble opts out of Android's cloud backup, so no copy of your vault is left in your Google Android backup.
3. Windows
- Remove one vault: in the vault list, open the vault's menu and choose "Show in folder" to find its file, then "Remove from list". Removing it from the list deletes its Windows Hello unlock and saved sync password on this PC, but never the vault file itself. Delete the
.vaultfile in File Explorer. Vaults synced through Google Drive or Passyble Server are kept in%LOCALAPPDATA%\Pass\vaults. - Remove everything on the PC: uninstall Passyble from Windows Settings, Apps, and tick "Delete the application data". This removes settings, cached website icons and logs. Vault files are kept even then, so delete them yourself. To be sure nothing is left, delete the folders
%APPDATA%\Passand%LOCALAPPDATA%\Passafter uninstalling.
4. Browser extension
Remove Passyble from your browser's extensions page. The browser deletes the extension's stored settings (the extension never stores passwords or other secrets). If Passyble turned off your browser's own password saving, browsers normally hand that setting back when the extension is removed; you can also turn "Offer to save passwords" on again in the browser's settings.
5. Google Drive backup
- In Passyble (Android or Windows), open Settings, Sync, Google Drive, and choose "Turn off". Tick the option to also delete the copy on Google Drive.
- Or, in Google Drive on the web, open Settings, Manage apps, find Passyble's entry and choose Options, "Delete hidden app data". This deletes every vault Passyble kept in that Google account.
- To remove Passyble's access to your Google account, open your Google Account, Security, "Your connections to third-party apps and services", and remove Passyble.
Your devices keep their own copies until you delete those as described above.
6. Passyble Server
A Passyble Server is run by you, your employer or someone you trust, not by Sensyble. Sensyble has no access to it and cannot delete data there.
- Sign out a device: in the Passyble app, open the server's device list and sign out the device (for example a lost phone).
- Delete your account and vault: ask the server's operator. The operator runs
pass-server user remove <name>, which takes your vault files and their version history out of service by moving them to the server'sremovedfolder. To erase them completely, the operator then deletes that folder's contents, and old backups and security log entries as their retention allows. - If you run the server yourself: do the same, or delete the server's data folder and backups.
7. WebDAV and cloud folders
If you synced through a WebDAV server (such as Nextcloud) or a OneDrive, Dropbox or Syncthing folder, delete the vault file there. Those services may keep earlier versions or a recycle bin; empty those too if you want every encrypted copy gone.
8. Exports and copies you made
Export files (CSV or JSON) and files you imported from other password managers are not managed by Passyble. Delete them yourself; unencrypted exports can be read by anyone who has the file. If you wrote down a recovery code, destroy it once the vault is gone.
More about what Passyble stores and sends is in the privacy policy.